Privacy Policy

General Data Protection Regulation (GDPR), göldo music GmbH

Your privacy is important to us! Therefore, in our updated privacy policy, we will inform you in an easy and clear way which data we collect for what purpose, how we store the data and what rights you have to control this data. With this update we follow the strict data protection provisions laid down in the basic EU data protection regulation (DSGVO). And because we believe that the same data protection should apply to all göldo customers, we implement these regulations worldwide.

You can find more about the GDPR of göldo music GmbH products in the 'Questions & Answers' section. If you have any questions about the use of your data, please contact us by e-mail at privacy@goeldo.de. We are here for you and would be happy to help you.

The company responsible within the meaning of the Basic Data Protection Ordinance (DSGVO) and other national data protection laws of the EU member states as well as other data protection regulations:

göldo music GmbH
Lilienthalstr. 2a
D - 30179 Hannover, Germany
E-mail: info@goeldo.de

Websites: goeldo.de, duesenberg.de, store.duesenberg.de, www.kluson.de, www.starplayer.tv

 

Content of the privacy policy

01. The types of personal data we collect
02. Customer interactions with göldo music GmbH
03. How we use personal data
04. How we share personal information
05. The legal basis for the use of personal data
06. Security, storage and retention of personal data
07. Your rights and choices
08. Our use of cookies and other comparable technologies
09. How to contact us
10. Changes to our privacy policy
11. Questions & answers

We respect your privacy and your right to adequate control of your personal data. Our general guidelines are simple. We clearly state what data we collect and why we do so. Your data is especially protected by us. We do not sell your data to third parties - neither current nor in the future.

The main purpose of data collection by göldo music GmbH is to continuously improve our service. First and foremost, we want to offer our customers responsive support.

This privacy statement (hereinafter also referred to as the'statement') indicates which personal data we collect either directly or indirectly from you and how we use it. (Personal information is information that can be used to identify you or that we may associate with you. This statement also indicates what decisions you can make about the information we collect and how you can control those decisions. It also applies to all websites controlled by göldo and other interactions outside the Internet, such as participation in a göldo event (hereinafter referred to as'services'). Please read this statement carefully to learn how göldo collects, uses or shares your personal information. Formulations such as'we','us' or'göldo' all refer to göldo music GmbH.

 

0.0 The legal basis

We will inform you of the legal basis of our data processing in accordance with Art. 13 DSGVO. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consents is Art. 6 para. 1 lit. a and Art. 7 DSGVO, the legal basis for processing for the performance of our services and performance of contractual measures as well as for answering inquiries is Art. 6 para. 1 lit. b DSGVO, the legal basis for processing to fulfil our legal obligations is Art. 6 para. 1 lit. c DSGVO, and the legal basis for processing to protect our legitimate interests is Art. 6 para. 1 lit. f DSGVO.

In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) DSGVO serves as the legal basis.

 

1. The types of personal data we collect

Data you provide us with
We collect information that you voluntarily provide to us, such as your name, telephone number and e-mail address, e.g. if you would like to learn more about göldo products and services or if you contact our customer support to obtain assistance in using your göldo products.

Data that we automatically collect
We automatically collect information about you, such as functional data and additional usage data about the use of your göldo products or data collected by cookies and similar technologies when you access our websites. We may collect information such as the type of device you use to access our websites, the operating system and version, your IP address, your geographical location specified by your IP address, the type of browser you use, the pages you view on our websites and whether and how you interact with content on our websites.

Newsletter
We will only send newsletters, e-mails and other electronic notifications containing advertising information (hereinafter "newsletters") with the consent of the recipients or a legal permission. If the contents of a newsletter are specifically described within the scope of a registration, they are decisive for the consent of the users. In addition, our newsletters contain information about our products, services and us.

The registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no one can log in with other e-mail addresses. Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes the storage of the login and confirmation time, as well as the IP address. The changes to your data stored with the shipping service provider are also logged.

To subscribe to the newsletter, simply enter your e-mail address.

The dispatch of the newsletter and the performance measurement associated with it is based on the recipient's consent pursuant to Art. 6 para. 1 lit. a, Art.7 DSGVO in conjunction with § 7 para. 2 no. 3 UWG or on the basis of the legal permission pursuant to § 7 para. 3 UWG.

The registration procedure is recorded on the basis of our legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO. We are interested in the use of a user-friendly and secure newsletter system that serves both our business interests and the expectations of our customers and allows us to provide proof of consent to receive the newsletter.

You can cancel your subscription to the newsletter at any time. You will find a link to cancel the newsletter at the end of each newsletter. We may store the e-mail addresses we have unsubscribed for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove a previously given consent. The processing of these data is limited to the purpose of a possible defence against claims. An individual application for cancellation is possible at any time, provided that at the same time the former existence of a consent is confirmed.

Newsletter Service Provider Newsletter2Go
Our newsletters are sent via the shipping service Newsletter2Go (Newsletter2Go GmbH, Köpenicker Str. 126, D-10179 Berlin; Phone: +49 (0)30 / 311 995 10

E-mail: support@newsletter2go.com, Internet: www.newsletter2go.de

The data protection regulations of the shipping service provider can be viewed here: https://www.newsletter2go.de/datenschutz/.

The dispatch service provider is appointed on the basis of our legitimate interests according to Art.6 Para. 1 letter f DSGVO and an order processing contract according to Art. 28 Para. 3 S. 1 DSGVO.

The dispatch service provider does not use the data of our newsletter recipients to write them down or to pass the data on to third parties.

The newsletters contain a so-called "web-beacon", i.e. a pixel-sized file which is retrieved from the server of our shipping service when the newsletter is opened. In the context of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval are initially collected.

This information is used to technically improve the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined using the IP address) or access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. These evaluations serve us much more to recognize the reading habits of our users and to adapt our contents to them or to send different contents according to the interests of our users.

Hosting
The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating this online offering.

We or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta- and communication data of customers, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer according to Art. 6 Para. 1 lit. f DSGVO in conjunction with. Art. 28 DSGVO (conclusion of order processing contract).

Access data (log files)
Our hosting provider charges on the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. DSGVO data on each access to the server on which this service is located (so-called server log files). The access data includes name of the accessed website, file, date and time of access, transferred data volume, notification of successful access, browser type and version, the user's operating system, URL of the previously visited page), IP address and the requesting provider.

The data is stored in log files to ensure the functionality of the website. In addition, the data serves us to optimize the website and to ensure the security of our information technology systems. It is not possible to identify a person using this data.

Data we receive from other sources
We may receive information about you from other sources, including third parties, such as music services and partners with whom we provide joint services or joint marketing activities. We may also receive information about you from social media platforms, such as when you interact with us on those platforms. We will protect the information we receive from third parties in accordance with the practices described in this Statement, subject to any additional restrictions imposed by the relevant data source.

Use of social media plug-ins
The websites of göldo Music GmbH use Facebook Social Plugins, which are provided by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The bindings can be recognised by the Facebook logo or the terms "Like", "I like", "Share" in the colours facebooks (blue and white). Information about all Facebook plugins can be found in this link: https://developers.facebook.com/docs/plugins/

The plugin establishes a direct connection between your browser and the Facebook servers. göldo Music GmbH has no influence on the nature and scope of the data that the plugin transmits to the servers of Facebook Inc. More information can be found here: https://www.facebook.com/help/186325668085084

The plugin informs Facebook Inc. that you have visited this website. It is possible that your IP address will be stored. If you are logged into your Facebook account during your visit to this site, the above information will be linked to it.

If you use the functions of the plugin - for example by sharing a post or "liking" - the corresponding information will also be transmitted to Facebook Inc.

Do you want to stop Facebook. Inc. links this data to your Facebook account, please log out of Facebook before visiting the göldo websites.

göldo also uses Twitter buttons on its websites. These are operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). If you visit a page that contains such a button, a direct connection is established between your browser and the Twitter servers. göldo Music GmbH therefore has no influence whatsoever on the nature and extent of the data transmitted by the plugin to the Twitter Inc. servers. According to Twitter Inc. only your IP address is collected and stored.

Information on the handling of personal data by Twitter Inc. can be found here: https://twitter.com/privacy?lang=en

Furthermore, göldo Music GmbH uses Pinterest buttons on its websites. These are operated by Pinterest Inc. (808 Brannan Street, San Francisco, CA 94103, USA). If you visit a page that contains such a button, a direct connection between your browser and the Pinterest servers is established. göldo Music GmbH therefore has no influence whatsoever on the nature and scope of the data that the plugin transmits to the Pinterest servers. According to Pinterest Inc, information such as your name, profile photo, pins, comments, what you like, the email address or phone number you used to register, and any other information you grant access to. This also includes log data, such as the information your browser sends when you visit a website, or which your mobile app sends when you use it. This log information may include your IP address, the address of the sites you visit that have pinterest capabilities, the type and settings of your browser, the date and time of your request, your use of Pinterest, and cookies.

For more information about Pinterest Inc.'s handling of personal information, please visit: https://policy.pinterest.com/de/privacy-policy

Google Analytics
Our website uses the service Google Analytics, which is provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) is offered to analyze website usage by users. The service uses "cookies" - text files which are stored on your terminal. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymisation is used on this website. The IP address of users within the member states of the EU and the European Economic Area will be reduced. This reduction eliminates the personal reference to your IP address. As part of the agreement on order data, which göldo Music GmbH has concluded with Google Inc., it uses the information collected to evaluate the use of the website and website activity and provides services connected with the use of the Internet.

You have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. It is not guaranteed that you can access all functions of this website without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link leads to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=en

Users' personal data will be deleted or made anonymous after 14 months.

You can find further information on data use by Google, setting and objection options in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).

Alternatively to the browser add-on or within browsers on mobile devices, please click this link to prevent future collection by Google Analytics within this website: analytics opt-out

An opt-out cookie is stored on your device. If you delete your cookies, you must click this link again.

By using this website, you consent to the collection, processing and use of the automatically collected data by Google Inc, its representatives and third parties.

The Google Maps Terms of Use can be found under "Google Maps Terms of Use".

Here you will find further information on data use by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=en

YouTube
We integrate the videos of the platform "YouTube" of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Data of children
The göldo offer is not aimed at and is not intended for children under the age of 16. Although visitors of all ages may use our websites, we do not knowingly collect personal information from anyone under the age of 16 without parental consent. If a parent or guardian notifies us or if we become aware in any other way that a child under the age of 16 has unlawfully registered with false information on our website, we will immediately delete the relevant account and the associated personal data.

 

2. Customer interactions with göldo

To make the information in this statement easy to understand, we have highlighted various situations in which göldo may collect potentially personal data from customers. Customer interactions with göldo are divided into the following categories:

First contact with göldo
If you would like to learn more about göldo, you may visit our website, call our sales team or attend a göldo event. To learn more about göldo products, you may voluntarily provide us with personal information, such as your name and email address. In addition, we may also collect information online through cookies or similar technologies when you visit our websites.

Data collected: Name, email address, IP address and information shared by cookies or similar technologies.

Purpose of collection: We use this data to inform you about upcoming events and product news from göldo. In addition, IP addresses help us collect geographic information about visitors to our Web sites. This way we can improve our websites for all visitors. It is in our legitimate interest to process your personal data for these purposes.

 

Purchase of göldo products
Once you have decided on a göldo product, you can buy it directly from us at www.goeldo.de or www.duesenberg.de During the purchase process, you will be asked to provide us with information so that we can complete your purchase.

Data collected: Your name, your telephone number (optional), your e-mail address, your delivery address and your payment information.

Purpose of collection: We use this information to complete your transaction, to ask if you are satisfied with your purchase, to help you with delivery problems, to process returns and to solve other problems regarding your purchased göldo product. The processing of your personal data for this purpose is necessary for the fulfilment of the contract entered into with you.

Note: We do not store any payment or credit card information from you (exception: account and bank data will be stored if a direct debit procedure has been agreed). We use this payment information exclusively in connection with the purchase of göldo products.

 

Registration of your göldo product
After receiving your göldo products (especially the Duesenberg brand) you will be asked to register them on our website https://duesenberg.de/en/content/register

To ensure that your Duesenberg instrument is properly registered and thus optimally protected, you should register your Duesenberg instruments.

When you register your Duesenberg Instrument, the website asks you to enter information such as your e-mail address and address (country, postcode). This information is required for the registration of your Duesenberg instrument. Your Duesenberg instrument is then automatically assigned a unique alphanumeric identification number, which we use to identify your Duesenberg instrument. This identification number is linked to the email address you provide us with the product serial number.

Data collected: Your name, phone number, e-mail address, address, password and IP address. Please note that your password is saved using the one-way hash function (https://www.tecchannel.de/a/kryptologische-verfahren,402044,12 ). This means that it cannot be restored (or revealed) by anyone, not even göldo.

Purpose of collection: We collect this information in order, for example, to better track and, if necessary, clarify a possible theft of your instrument together with you. In addition, we use your e-mail address to send you messages from göldo, such as advertising announcements, to inform you about göldo products and/or services and to inform you about news and product offers from göldo. It is in our legitimate interest to process your personal data for these purposes.

Use of göldo products
We collect information about your göldo products primarily for the following two reasons: (1) to offer you a selection of instruments, their parts and accessories, and (2) to continually improve your göldo products, which is our legitimate interest.

göldo products offer the best possible quality replacement and components for musical instruments and their accessories.

Functional data
This data is absolutely necessary to ensure that your göldo product performs basic functions safely; you cannot object to the collection, transfer and/or processing of this so-called function data if you wish to continue using your göldo products.

We collect this information to ensure the smooth functioning of your göldo products and to provide you with support services. We also collect this information to control product improvements and customer support decisions, which is our legitimate interest.

Data collected
- Registration data: This data includes your e-mail address, your address, your language setting, your product serial number, your IP address and the registration data for your göldo / Duesenberg account (as described above).

- System data: This data includes the product type and associated details of your instrument, such as: Model, serial number, color.

 

3. How we use personal data

göldo uses the information we collect to provide the göldo products and services offered, including the use of information to improve and personalise your göldo products. In addition, we use this data to contact you, e.g. to inform you about your account about new göldo products or services, security issues and other news.

göldo uses the data for the following purposes:

- Provision of our product experience
- Customer support
- Product improvements
- Security and Dispute Resolution
- Business activities
- Communication, marketing and advertising

Providing our product experience
We use data to provide, operate, support and improve the göldo products and services offered by us so that we can offer our customers the best possible product. This processing is necessary and therefore serves our legitimate interest.

Customer support
We use data to answer customer questions, diagnose product problems, repair göldo products from customers and provide other customer service and support services. This processing is necessary and therefore serves our legitimate interest.

Product enhancements
We continuously use data for research purposes and to further develop and improve our göldo products and services. These include maintaining and improving the performance of göldo products and services, developing and adding new functions or capabilities. This data processing is necessary for these purposes and therefore serves our legitimate interest.

Security and Dispute Resolution
We use data to ensure the security of our göldo products and customers, to detect and prevent fraud, to resolve disputes and to enforce our agreements. This processing is necessary and therefore serves our legitimate interest.

Business operations
We use data to develop overall analyses and business strategies that enable us to maintain our business operations, take protective measures, make informed decisions and inform about our business performance. This processing is necessary and therefore serves our legitimate interest.

Communication, marketing and advertising
We use the information we collect to write and, if necessary, personalize communications for you. For example, we may contact you by e-mail or other electronic means of communication to inform you about new göldo products or services, to help you with support matters or to invite you to participate in a survey. This processing is necessary and therefore serves our legitimate interest.

We also use cookies and similar technologies to send you advertisements about göldo products relevant to you. For more information on managing email subscriptions and promotional communications, see section 07. Your rights and choices.

To give you a better overview of how we collect and use personal information in the various interactions between you and göldo, please read the following sections.

 

4. How we share personal information

göldo does not offer personal data of its customers for sale at present or in the future. We will only disclose your information for the purposes described in this statement. We may share the information with the following categories of third parties.

Third-party vendors
göldo may use third parties to provide services on its behalf. These include website management and hosting, online product purchases and deliveries, credit card processing and email marketing. We will only share your personal information with third parties or agents to process transactions or provide products or services you have requested or authorized on our behalf for the purposes described in this statement. In such cases your personal data will be disclosed to the respective third party providers or representatives, but only for the purpose of providing services in the name and under the instructions of göldo and in accordance with this data protection declaration. It is in our legitimate interest to share your personal data with these providers for these purposes. If you have questions about third parties, please send an e-mail to privacy@goeldo.de.

PayPal
Among other payment methods, you can also pay for an order via PayPal. All PayPal transactions are subject to PayPal's Terms and Conditions and Privacy Policy.

Forced Disclosure
We may disclose your personal information to law enforcement, investigative authorities, our subsidiaries or in legal proceedings if we are required to do so by law or if it is absolutely necessary for the performance of the services or to protect our rights.

Sale or merger
We may share your personal information in the event of a merger, acquisition or sale of all or part of our assets. We will of course notify you by e-mail and/or a prominent notice on our website and inform you of your rights.

Sharing and disclosure of aggregated data
We share data in aggregated form and/or in a form that does not allow the recipient to identify you from this data - for example with third parties for industry analysis.

Please note that the presentation of our products may contain links to products and applications of third parties whose privacy policies differ from göldo's standards. If you provide personal information to these third parties or their products, it will be handled in accordance with their privacy policy. We recommend that you read this GDPR carefully.

When we share information with third parties, your personal information may be transferred to countries where data protection laws ensure a lower standard of protection of your personal information than in your country. We take care to protect your personal information and have put in place appropriate mechanisms to protect it when it is transferred to other countries. We transfer your personal information in accordance with applicable data protection laws and implement appropriate safeguards to ensure that your personal information is adequately protected by third parties when they access your information (for example through standard contractual clauses approved by the European Commission). If you have any questions regarding the transfer of your personal data to other countries or the implemented security measures, or if you would like further information, please send us an e-mail to privacy@goeldo.de.

 

5. The legal basis for the use of personal data

We base our use of your personal data on various legal principles, namely:

Performance of a contract
The use of your personal data is necessary to fulfil the contract you have entered into with us - for example to complete the purchase of your göldo product, manage your account, help with delivery problems, process returns, register your instrument, ensure that your göldo product performs basic functions safely, or answer your questions.

Justified interests
We may use your personal data for our legitimate interests - for example, we may use our legitimate interest to analyze and improve our göldo products and services and our content on our websites, to send you notifications about product updates or information about göldo products and services or to use your personal data for administrative, legal or fraud detection purposes.

If we process your personal data on the basis of our legitimate interest and there is no general opt-out option, you can exercise your right of objection by sending an e-mail to privacy@goeldo.de.

 

6. Security, storage and retention of personal data collected by us

Collateral
göldo is committed to the protection of your personal data. Although we take reasonable precautions to protect your personal information we collect, we point out that no security system is infallible.

We use several appropriate technical and organizational measures and industry standards to protect your personal information to prevent loss, theft, misuse, unauthorized access and disclosure, alteration and destruction. For example, we store the personal information you provide on limited-access computer systems located in controlled areas. In this way, we also ensure that third-party providers commissioned by us carry out appropriate security measures in data centers. In addition, your data is protected during transmission over the Internet by encryption technologies such as SSL or Transport Layer Security (TLS). In addition, your password is stored using a one-way hash function, which means that it cannot be recovered (or disclosed) by anyone, not even göldo (it can only be reset).

You can only access your göldo account data and our services using your göldo user name and password. In order to protect the confidentiality of your personal data, you are obliged to keep your password secret and not to pass it on to third parties. Please let us know immediately if you have reason to believe that your password has been misused. Also make sure you always log out and close your browser when your session is over. Please note that we will never ask you for your password.

If you have any questions about the security of your personal data, write us an e-mail to privacy@goeldo.de .

Retention
Personal data collected by göldo is stored and processed in Germany. göldo has put in place appropriate mechanisms to protect personal data when it is transferred to other countries, for example by using the standard contractual clauses approved by the European Commission.

Custody
göldo will keep your personal data for as long as we deem necessary to enable you to use the website and your göldo product, to provide services to you, to comply with applicable laws (including laws relating to the retention of documents), to settle disputes with other parties and for other necessary purposes that allow us to conduct our business. All personal information we hold is subject to this GDPRand our internal retention policy. If you would like to know specifically how long we keep certain of your personal data processed by us, write us an email at privacy@goeldo.de.

 

7. Your rights and choices

Your rights
With us, you determine how we use your personal data. Subject to local law, you may do so as follows:

• You can ask us to send you a copy of the personal data we have collected about you.
• You may notify us if your personal information has changed or if you want us to change the personal information we collect about you.
• In certain situations, you may ask us to delete, block or restrict the personal information we collect about you, or to refuse certain forms of our use of your personal information.
• In certain situations, you may also ask us to send the personal information you have provided to a third party.
   

You have the right to withdraw your consent to the use of your personal data at any time. In addition, you have the right to refuse the use of your personal data at any time if we process your personal data on the basis of a legitimate interest on our part or for the common good.

We rely on you to ensure that your personal data is complete, correct and up-to-date. Please notify us immediately of any changes or inaccuracies in your personal information by sending an email to privacy@goeldo.de.

We will respond to your request as soon as possible, but within 30 days. For more information about how you can control the collection and use of additional usage data and your communication, marketing and advertising preferences, see your choices below.

Our goal is to work with you to find a fair solution to any complaints you may have about and problems with the use of your personal information. However, if you feel that we have been unable to help you with your complaint or problem, you can file a complaint with your country's data protection authority (if one exists in your country) or the regulatory authority.

 

Your choices:

göldo account
If you would like to access, edit or remove your profile information, change your password, close your account or request the deletion of your personal data, send us an e-mail to: privacy@goeldo.de.

If you cannot access certain personal data about yourself via a göldo account, simply contact us by e-mail: privacy@goeldo.de. We will respond to requests to access or delete personal data as soon as possible, but within 30 days.

Additional usage data
You can object to the collection of additional usage data: simply contact us by e-mail: privacy@goeldo.de.

Your preferences regarding communication, marketing and advertising
You can object to receiving direct mail from göldo at any time. Just send us an e-mail: privacy@goeldo.de.

You can adjust the amount of 'interest based advertising' you receive by changing your cookie settings and device settings and/or deciding against certain advertising networks. If you opt out of receiving emails from us, we will no longer use your email address for interest-based advertising. For more information about our use of interest-based advertising, please refer to the following chapter "Our use of cookies and other similar technologies".

 

8. Our use of cookies and other comparable technologies

We use cookies and similar technologies to personalize our websites for you, to remind us of your preferences, to understand how visitors to our websites or app use them and to adapt our marketing offers.

Cookies
A 'cookie' is a small data file that contains a specific string of characters and is sent to your computer when you visit a website. If you visit the website again, it can recognize your browser using the cookie. How long a cookie remains on your computer or mobile device depends on whether it is a'persistent cookie' or'session cookie'. göldo uses both types of cookies. Session cookies are deleted after closing the browser. Persistent cookies remain on your computer or mobile device until they expire or are deleted.

We use the following cookies on our website:

- Mandatory cookies: These cookies are mandatory for visiting our website and using the functions listed there. Without these cookies, services such as the shopping cart cannot be provided.

- Performance cookies: These cookies collect information about your user behavior on our websites. This data is used, among other things, to optimize our website and to simplify navigation for you as much as possible.

- Functional cookies: These cookies allow our websites to remember your choices and personalize your experience. For example, we may store your geographic location in a cookie to show you the appropriate sites for your region.

- Third-party cookies: Third-party cookies are placed by non-Göldo websites and/or parties. These cookies may be used on our websites to improve our products and services or to provide more relevant promotional material. These cookies are subject to the privacy policies applicable to these external services, such as Facebook's Privacy Policy.

- Analytical cookies: We use analytical cookies such as those from Google Analytics to obtain information about how much time visitors spend on our websites, which pages they find most useful and how they ended up on goeldo.de and duesenberg.de. You can find more information about Google Analytics and your data on the Google website.

Control cookie settings
Most browsers allow cookies to be controlled via their settings. However, if you limit the storage of cookies by websites, you may no longer be able to use them in full. Some browsers provide a 'Do Not Track' signal (DNT), allowing you to indicate your preference for tracking and cross site tracking. Although we do not currently use DNT signal detection technology, we will only process your personal information in accordance with this Privacy Policy.

Pixels
In addition to cookies, we sometimes use small graphic images known as'pixels' (also known as tracking pixels, clear GIF or pixel tag). We use pixels in our email correspondence with you (if you have agreed to receive such messages) to find out if our emails are being read. We also use third-party pixels (such as Google, Facebook or other networks that may be used for advertising purposes) to provide advertisements relevant to you. Below you can find out more about our advertising and marketing.

Advertising and modern marketing tools
göldo may work with advertisers who use cookies and similar technologies to provide more relevant advertising for göldo products and services on our websites and the Internet. Advertisers use non-personal information about your online activities that they have acquired over time to tailor our advertising to you. Examples include göldo ads on Facebook, on a Google website, such as a page with search results or YouTube, or on a website within the Google advertising network. We do not pass on any personal data to these advertisers for this purpose. If necessary, we will seek your consent to this procedure. You may opt-out of receiving personalized advertisements from advertisers and advertising networks that are members of the Network Advertising Initiative (NAI) or follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at any time by visiting the opt-out pages on the NAI websites and the DAA websites. If you choose to do so, you will see less relevant ads on the Internet.

If you opt-out of receiving communications from us, we will no longer use your email address for interest-based advertising.

 

9. Contact us

If you have any questions about the use of your personal data, simply contact us by e-mail: privacy@goeldo.de.

Unless otherwise stated, göldo music GmbH is responsible for the personal data we collect about göldo products and services in accordance with this privacy policy. Our address is: Lilienthalstrasse 2, 30171 Hannover, Germany - or by e-mail: privacy@goeldo.de.

 

10. Changes to our Privacy Policy

göldo may change or update this statement as necessary to reflect customer feedback and changes in göldo products and services. We therefore recommend that you check this statement regularly. If we update this statement, we will update the'last update' date at the top of the statement accordingly. In the event of fundamental changes to this declaration or the use of your personal data by göldo, we will inform you before the change takes effect by publishing a notice on our websites or by sending you a notice directly. We recommend that you review this statement regularly to learn how göldo uses or protects your information.

 

11. Questions & answers

Here you will find questions & answers about our privacy policy. We recommend that you read the complete privacy policy.

Why have we updated göldo's privacy policy?
With this update we follow the strict data protection provisions laid down in the basic EU data protection regulation (DSGVO). The updated GDPRis also clearer and simpler.

What is the DSGVO?
The DSGVO is a European Union regulation that improves and harmonises data protection rules across the EU. And because we believe that the same data protection should apply to all our customers, we adopt the provisions of the DSGVO worldwide. The DSGVO requires companies to disclose openly and transparently how personal data is collected, stored and used. Stricter requirements also apply to the use of personal data. Find out more about it here.

How often is göldo's GDPR updated?
Whenever it is necessary to adapt our guidelines to national and international regulations, our products and business practices.

What data does göldo collect from me?
göldo collects your name, telephone number, e-mail address, delivery address, payment information, address, IP address and social media data. In addition, data provided via cookies and comparable technologies, functional data such as registration and system data and usage data such as performance and activity data are recorded.

Why does göldo need this data?
göldo uses the information we collect to give you the best experience with our products and services. This includes the use of data to improve and personalize your product. We also use the data to contact you. For example, to inform you about your account, new products or services, security issues and other news.

How is my data used?
göldo uses the data collected for the following purposes:

• Product improvement
• Future product development
• Customer support
• Security and Dispute Resolution
• Analysis of product performance
• Communication and Marketing
   

How does my data help göldo to improve its products?
We use your data to ensure that your product functions properly. And to make sure we offer you the right service based on your location. For example, on the basis of recorded error reports, we can make improvements and eliminate possible errors and problems. Understanding how and when our customers used our products allows us to find new ways to create defects.

Do I have to register my göldo products?
No.

Does göldo sell data to third parties?
No. We've never done that before and we won't do it in the future.

Can I object to göldo collecting my data?
Yes, you can object to the collection of all personal data by göldo, e.g. usage data such as performance and activity data. Further information can be found in section 07. Your rights and options.

How do I delete my personal data collected by göldo and how does this affect me?
Send us an e-mail to: privacy@goeldo.de, or contact customer support to request the deletion of your data.

Does göldo store or share my credit card information?
No. Your credit card information will only be used to process your purchase.

How long does göldo keep my data?
Personal information will be kept for as long as necessary - for example, to provide the requested services, to fulfill a transaction you have requested, or for other important reasons, such as compliance with legal obligations, settlement of disputes, or enforcement of agreements. Because requirements may vary by data type, product or service, retention periods may vary significantly. We comply with the requirements of the legislator.

How is the data stored and protected on göldo servers?
göldo is committed to the protection of your personal data. We use various security technologies and procedures to protect your personal data against unauthorized access, use or disclosure. For example, we store the personal data you provide on limited-access computer systems located in controlled areas. Our servers are located in Germany. When we transmit data over the Internet, we protect it with encryption technologies.

Does göldo use cookies or pixels for data collection?
Yes, when you visit our website or use our app, we place cookies and similar technologies such as pixels, tags and web beacons on your computer or mobile phone. By visiting our website or using our app, you consent to the use of cookies and similar technologies for the purposes set out in our privacy policy. This way we can offer you the best possible result and at the same time ensure that our website works perfectly. You can always specify in your browser or device settings that cookies and similar technologies should not be accepted.

Does göldo use interest based advertising?
Yes, we do. we work with third parties that use cookies and similar technologies to provide relevant göldo advertising on our website and on the Internet. These third parties use non-personal information about your online activities to tailor the advertising displayed to your interests. We do not pass on any personal data to these companies.

What protective measures are there for children who have access to göldo products?
göldo's offer is not aimed at and is not intended for children. göldo does not knowingly request personal data from children and does not send them a request to enter such data. Although visitors of all ages may use our website, we do not intentionally collect personal information from anyone under the age of 16. If a parent or guardian notifies us or if we become aware in any other way that a child under the age of 16 has unlawfully registered with false information on this website, we will immediately delete the relevant account and the associated personal data.

How can I contact göldo if I have any questions about the privacy policy?
If you have questions about the use of your personal data, write us an e-mail: privacy@goeldo.de.