Terms & Conditions
General Terms and Conditions of Business
§1 Scope and provider
§2 Conclusion of contract
§3 Prices
§4 Shipping costs
§5 Delivery conditions
§6 Terms of payment
§7 Retention of title
§8 Cancellation policy
§9 Damage in transit
§10 Warranty
§11 Liability
§12 Final clauses
§1 Scope and provider
These General Terms and Conditions apply to all orders placed by private individuals via the online shop of göldo music GmbH, 30179 Hannover, Managing Director: Dieter Gölsdorf, Ingo Renner (hereinafter "Duesenberg Shop").
§2 Conclusion of contract
§2.1 The product presentations in the online shop serve to submit a purchase offer. By clicking the button "Order now" you make a binding purchase offer. Our products are only sold for private use in household quantities.
§2.2 We can accept your order by sending an order confirmation by e-mail or by delivering the goods within five days. Confirmation of receipt of the order does not constitute acceptance of the purchase offer.
§2.3 Should our order confirmation contain typing or printing errors or should our price determination be based on technically conditioned transmission errors, we are entitled to challenge, whereby we must prove our error to you. Payments already made will be refunded immediately.
§3 Prices
The prices stated on the product pages include VAT and other price components and do not include postage.
§4 Shipping costs
§4.1 We offer two options for shipping within Germany: Standard (5,00 EUR, Deutsche Post registered letter) or Premium (8,00 EUR, UPS Parcel)
§4.2 For payment by cash on delivery (only Germany!) the flat shipping charge is 13.50 EUR. There are no other taxes or costs.
§4.3 International shipping is divided in two categories with two options each:
Shipping outside of Germany but within the European Union:
Standard (9,50 EUR, Deutsche Post registered letter)
Premium (13,50 EUR, UPS or FedEx Parcel).
Worldwide Shipping (outside the European Union):
Standard (12,00 EUR, Deutsche Post registered letter)
Premium (28,00 EUR, UPS or FedEx Parcel).
§5 Delivery conditions
§5.1 The delivery is done within Germany by Deutsche Post registered mail or UPS Courier.
§5.2 The delivery time within Germany is approx. 1-3 days. We cannot predict the duration of shipments abroad. Letter post with registered mail can take 1-2 weeks. Registered mail can be tracked as needed. We reserve the right to select the cheapest shipping method.
§5.3 If not all ordered products are in stock, we are entitled to make partial deliveries at our expense, insofar as this is reasonable for you.
§5.4 Should the delivery of the goods fail despite three attempts at delivery, we may withdraw from the contract. Any payments made will be refunded immediately.
§5.5 If the ordered product is not available because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not wish to receive a comparable product, we will immediately refund any payments already made.
§6 Terms of payment
§6.1 Payment can be made either in advance, cash on delivery or PayPal.
§6.2 If you choose the method of payment in advance, we will give you our bank details in the order confirmation. The invoice amount is to be transferred to our account within 7 days.
§6.3 If you are in default of payment, interest of 5% above the base interest rate shall be charged on the purchase price during the period of default. We reserve the right to prove and assert a higher damage caused by default.
§6.4 You are only entitled to a right of set-off if your counterclaims are legally established or undisputed or have been acknowledged by us in writing.
§6.5 You can only exercise a right of retention if the claims result from the same contractual relationship.
§7 Retention of title
The goods remain our property until full payment has been received. Prior to the transfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without our consent.
§8 Right of revocation
§8.1 Consumers have a two-week right of withdrawal.
You can revoke your contractual declaration/order within two weeks in text form (e.g. letter, fax, e-mail) without giving reasons or - if the goods are handed over to you before the deadline expires - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information obligations according to § 312c Paragraph 2 BGB in conjunction with § 1 Paragraphs 1, 2 and 4 BGB-InfoV and our obligations according to § 312e Paragraph 1 Sentence 1 BGB in conjunction with § 3 BGB-InfoV. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be addressed to:
göldo music GmbH
Duesenberg Guitars
Lilienthalstraße 2
30179 Hannover, Germany
+49 (0) 511-8669966-9
Revocation consequences
In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you cannot return the received service to us in whole or in part or only in a deteriorated condition, you may have to pay us compensation. This does not apply if the deterioration of the goods is exclusively due to their examination - as it would have been possible for you in a shop, for example. In all other respects you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as your property and refraining from anything that impairs its value. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the costs of the return shipment if the delivered goods correspond to those ordered. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.
§8.2 The right of withdrawal does not apply to the delivery of goods made to customer specifications (e.g. T-shirts with your photo and your name) or clearly tailored to personal needs or to the delivery of audio or video recordings or software if the data carriers supplied have been unsealed by you (e.g. software CDs for which the cellophane cover has been opened).
§8.3 Please avoid damage and contamination. If possible, please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide sufficient protection against damage in transit to avoid claims for damages due to damage caused by defective packaging.
§8.4 Please return the goods as an insured package to us and keep the receipt. We will gladly reimburse you the postage costs in advance, if these are not to be borne by yourself.
§8.5 Please call us before returning the goods to announce the return. In this way you enable us to assign the products as quickly as possible.
§8.6 Please note that the modalities mentioned in paragraphs §8.3 to §8.5 are not a prerequisite for the effective exercise of the right of withdrawal.
§8a. Return costs when exercising the right of revocation
If you make use of your legal right of revocation (see revocation instruction), you have to bear the regular costs of the return, if the delivered product corresponds to the ordered.
§9 Damage in transit
§9.1 If goods with obvious transport damages are delivered, please complain such errors immediately to the deliverer, and please contact us as soon as possible.
§9.2 Failure to make a complaint or contact does not have any consequences for your statutory warranty rights. However, they help us to assert our own claims against the carrier or transport insurance.
§10 Warranty
Warranty is provided in accordance with the statutory provisions.
§11 Liability
We exclude our liability for slightly negligent breaches of duty insofar as these do not relate to material contractual obligations, damages arising from injury to life, body or health or guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents.
§12 Final clauses
§12.1 Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain effective. The invalid provision shall be replaced by the relevant statutory provisions.
§12.2 German law applies.